Purchase Terms and Conditions
This agreement (the “Agreement”) is a contract between you (“you”) and Friendship Circle of Quebec. (“Friendship Circle”, “us”, “we”, “our” or the “Company”) concerning the conditions associated with the ordering and receiving of baked goods and/or other products (the “Products”) (the “Bakery Delivery Service”) made available through your use of the website “delamie.ca”, any subdomain and any other platform (including any mobile applications) in relation thereof (the “Website” and together with the Products and the Bakery Delivery Service, the “Service”). Please read all of the following terms and conditions carefully before using the Service.
By accessing the Website, using the Service or selecting “I Agree” upon creating your DeLAmie Account (as defined below), you agree to all the terms and conditions stated in the Agreement. If, at any time, you do not or cannot agree to the terms of the Agreement, you must cease using the Service by cancelling your Subscription in the manner described herein.
The term “Residents of Québec” refers to residents of Québec who enter into a contract to which the Consumer Protection Act (Québec) applies.
Eligibility for use of the Services and Placing an Order
The Services are not targeted toward or intended for use by anyone under the age of 18. By using the Services, you represent and warrant that you (a) are 18 years of age or older, (b) have not been previously suspended or removed from the Service, or engaged in any activity that could result in suspension or removal from the Service, (c) do not have more than one account to use the Services (a “DeLamie Account”), and (d) have full power and authority to enter into the Agreement and in so doing will not violate any other agreement to which you are a party.
We continually test new features, functionalities, services, user interfaces and products that we are considering incorporating into Service. We reserve the right to include or exclude you from these tests without notice.
Terms of Sale
The services are offered by way of a subscription (the “Subscription”). When you register for a Subscription, you agree that: (1) Friendship Circle (or a third party payment processor authorized by us) is authorized to charge your credit card for your Subscription, and that we are authorized to charge you until such time that your Subscription is cancelled, (2) should you wish to “skip” a week or cancel your subscription, you must provide us notice on: (i) Thursday before 10:59am for your delivery that is scheduled on Friday, otherwise you will receive the Service as scheduled, (3) the amount you will be charged per week may change if you modify your plan selection, benefit from a Special Offer or the application of Credits, or if there are changes to applicable taxes or other charges, (4) the purpose of the Service is to provide you with baked goods and other edible products delivered to your door; and (6) you may receive promotional information regarding the Service.
All prices are shown in Canadian dollars and exclude sales tax where applicable.
We accept no liability to complete any transaction which cannot be cleared by our payment processor, whether because there are no sufficient funds available on your credit card or otherwise. If such situation would occur, you will receive an error message and the transaction will be denied. Moreover, we may suspend your Friendship Circle Account and contact you so you can provide us with valid alternative credit card information. Such suspension shall not relieve you from your obligation to pay any fees owed to us.
Please consult your DeLamie Account for more information on the pricing and features of our different Subscription plans. You acknowledge being bound by the terms and conditions of the Subscription plan you have selected.
If you are dissatisfied with any Product you have received in your box, please contact us at firstname.lastname@example.org within five (5) days of receiving your order. We will provide a Credit (as defined below) to your Friendship Circle Account for the Products you are not satisfied with. We may require you keep the item or provide photographic documentation of the item you are dissatisfied with.
You are responsible for inspecting items upon their delivery for any damage or other.
Although unlikely, if you have any reason to believe that a Product in your delivery is not suitable for consumption, please contact us immediately at email@example.com.
We do not currently deliver our products and packages to every region in Montreal. You can find out if we ship to your area by signing up and you will be notified once we start shipping to your specified address.
Following the delivery, the condition and consumption of the Products are at your own risk, and you are solely responsible for the proper and safe washing, handling, preparation, storage, use and consumption of the Products. Friendship Circle is not responsible or liable for any action(s) or inaction(s) of such third parties and/or its agents, and shall not be liable for any loss of any kind, which occurs while a shipment is in custody or control of a third party.
Shipping times and dates are estimates and actuals may vary due to weather conditions and other factors, some of which may be outside of our control. If there are events beyond our control that interfere with our ability to deliver the Products to you on your scheduled delivery time, we will attempt to deliver your Products later that day. In the event that we remain unable to deliver your Products on the day which follows your original scheduled delivery day, we will issue you a Credit for the purchase price of that delivery. You are responsible for the purchase price of the Products if we are unable to make your delivery at your confirmed address at the specified time due to reasons caused by you.
We consider the Products delivered when the third party courier service arrives, and surrenders custody of the Products in accordance with the delivery instructions you have specified in your Friendship Circle Account. We will presume that any individual present at the location specified in the delivery instructions is authorized to receive the delivery on your behalf. If there is no individual present at the location specified in the delivery instructions we will leave the package unattended at the address or location you have specified. You are responsible for insuring the clarity and completeness of the delivery instructions provided to us.
You are responsible for inspecting all Products you receive from us for any damage or other issues upon their delivery to you. You are solely responsible for determining the freshness of the Products you receive. Should the Products not be fresh upon their delivery to you, please let us know and we will handle the matter in accordance with our return policy.
You are responsible for the Products as of the moment when the courier gives up custody of the Products in accordance with the instructions in your DeLamie Account. You are responsible for a Product degradation as a result of any events (including the passage of time) after the delivery of the Products. Please keep in mind season and temperatures in your area at the time of delivery and plan deliveries and storage accordingly.
Upon reception and following inspection of any delivered Products, you must immediately refrigerate all perishable items and are responsible for following refrigeration, food safety, safe food handling instructions and food consumption recommendations from the Ministry of Agriculture, Fisheries and Food of Quebec (MAPAQ) & Canadian Food Inspection Agency (CFIA) to reduce risks of foodborne illnesses including such recommendation for at-risk groups (i.e. for pregnant women, young children, elderly and individuals with compromised immune systems).
We may occasionally offer new or existing customers a promotional offer in connection with their use or potential use of the Services or the purchase of Products (each a “Special Offer”). The terms of a Special Offer shall be contained or otherwise transmitted therewith and otherwise governed accordingly. From time to time, a Special Offer may consist of a promotion for free meal(s) upon the opening of DeLamie Account or re-subscribing to a Subscription (a “Free Package Special Offer”). However, we do not guarantee that any Special Offers will be offered, including any Free Package Special Offer.
Should you take advantage of a Free Package Special Offer, and such Free Package Special Offer ends, you acknowledge and agree that we (or our third-party payment processor) will begin billing your designated payment method on a recurring basis for your Subscription (plus any applicable taxes) for as long as your Subscription continues, unless you cancel your Subscription prior to the end of the Free Package Special Offer. Instructions for canceling your Subscription are described in herein. Please note that you may not receive a notice from us that your free package special offer has ended or that the fully paid portion of your Subscription has begun.
As a result of certain situations, we may issue you credits of a promotional value that will be automatically applied to future purchases made by way of your DeLamie Account or otherwise applied to your Subscription, as applicable (the “Credits”). Credits, are promotional in nature, are not transferable, may only be redeemed as instructed by us and are not exchangeable for cash or other property.
Credits only remain available if you maintain both an active DeLamie Account and an active Subscription. Cancelling your Subscription or DeLamie Account will result in the cancellation of your Credits. You may only redeem Credits after they are applied to your DeLamie Account. Any decision made by us regarding a dispute as to your Credit balance is final.
You may cancel your DeLamie Account or your Subscription at any time by contacting us at firstname.lastname@example.org or by phone at 514-725-2255. Friendship Circle also reserves the right to suspend or end the Service if you in breach of the Agreement, or for other serious reasons, at its discretion.
You agree to defend, indemnify, and hold Friendship Circle, its officers, directors, affiliates, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service as well as the DeLamie Account in relation therewith.
Friendship Circle may amend the Agreement or any section of the Agreement, in whole or in part, at any time. Each such amendment (i) will be communicated to you at least 30 days before its coming into force; (ii) set out the new section only, or an amended section along with the section as it read formerly; (iii) set out the date the amendment comes into force; and (iv) if the amendment entails an increase in your obligations or a reduction in Friendship Circle’s obligations, give you the right to refuse any amendment and terminate the Agreement without cost, penalty or cancellation indemnity by sending Friendship Circle a notice to that effect no later than 30 days after the amendment comes into force. In order to send such a notice, click on the “I Do Not Agree” when the amendment is communicated to you. Refusing an amendment entails the termination of the Agreement, the automatic deactivation of your Friendship Circle Account and denial of access to the Service.
The Agreement is shall be governed by and construed by the laws of the Province of Quebec, Canada and the laws of Canada applicable therein. Parties hereby irrevocably submit and attorn to the jurisdiction of the Courts of the district of Montreal, Province of Quebec.
You shall not assign or otherwise transfer the Agreement or any of its rights or obligations hereunder to any third party without our prior written consent which consent is within our sole discretion. No assignment or delegation by you shall relieve or release you from any of its obligations under the Agreement. Subject to the foregoing, the Agreement shall be binding upon, inure to the benefit of, and be enforceable by each of the Parties and their respective successors and assigns. Friendship Circle shall be allowed to assign the Agreement to any third party without requiring your consent.
Nothing in the Agreement shall constitute a partnership or joint venture between you and the Company.
If a particular provision of the Agreement is held to be invalid by a court of competent jurisdiction, the provision shall be deemed severed from the Agreement and shall not affect the validity of the Agreement as a whole.
The Parties have expressly requested that the Agreement be drawn up in English and that all modifications thereof can be made in this language. Les parties ont expressément demandé que le présent contrat soit rédigé en anglais et que toutes les modifications de celui-ci soient effectuées dans cette langue.
If you have any concern, question or complaint regarding the Agreement,
please contact us at:
Friendship Circle of Quebec
4585 Bourret Avenue
Montreal, QC H3S 1X1
Email : email@example.com
Phone : 514 735-2255
The current Agreement last update was on Nov. 3rd, 2020.